PROFILES + LOOKOF FASHION LTD

LOOKOF FASHION LTD

Address:

25 Queensway

Hong Kong

LOOKOF FASHION LTD

Welcome to LOOKOF.COM, a leader in luxury fashion handbags and fashion accessories online! We are proud to offer the widest selection of quality fashion products. Whether you are looking for a special occasion clutch, a neutral everyday shoulder bag, or a bold statement piece, LOOKOF.COM is sure to please.

If you are having trouble deciding which of our fabulous bags to choose from, or can't seem to find exactly what you are looking for just let us know. We are here every day to make your shopping experience the best it can be.

LOOKOF.COM guarantees you will receive the highest quality handbags and fashion accessories for your money. We pledge a customer-friendly shopping environment, with an easy to browse selection and speedy check-out process. We care about you and your shopping experience we are ready to help you in any way we can. We recognize our customers have different needs, and we want to help you find that perfect item from our wide selection of brands, styles, and designs.

We stand behind our products and are proud to offer a 100% satisfaction guarantee and hassle-free returns. Our international shipping, secure shopping system and privacy policy are testament to our commitment to offering the highest level of customer service.

Thank you for shopping with us!
LOOKOF.COM Team
info@lookof.com

Products

Luxury fashion handbags

Labels Available Online

• LOOKOF

Labels/Brands stocked

LOOKOF

Services

Shipping & Delivery
DHL Express orders: 9am-5pm, Monday to Friday
Please note that we aim to dispatch all orders within 24 hours with the exception of sale periods where this may take up to 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, LOOKOF are not responsible for any delays caused by destination customs clearance processes.
Important information

All orders require a signature upon receipt.
We are unable to redirect orders once items have been dispatched.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

Free shipping

From time to time, LOOKOF runs free shipping promotions. To be notified by email, simply sign up to fashion news by clicking here. Please note that free shipping promotions will be applied to your order on the payment page.

Insurance

LOOKOF insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by LOOKOF and transfer of responsibility in the same way.
Privacy & Security

Payment

We accept Visa, MasterCard, American Express, Delta, and Maestro credit and debit cards.

All transactions on this website are processed using Paypal , a secure online payment gateway that encrypts your card details in a secure host environment.

Faster shopping ...

LOOKOF also provides the option for you to safely store your credit card details, making it quicker and simpler to shop with us. Your full card details will never be displayed, except for the last four digits so that you know which of your cards you are using.

Please note that you will need to re-enter card details if you change or add a new address. This means that if someone guesses your password and tries to place an order using your account, they will be unable to do so to any address other than those you have already saved. We hope you understand that this is a valuable precaution designed to protect your personal information.

Website security

To help ensure that your shopping experience is safe, simple and secure LOOKOF uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

Digital Security Certificates

LOOKOF is registered with GeoTrust as an authentic site. This ensures that your information is kept private while in transit between your web browser and our web server.
Returns & Replacements

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order, and that you retain proof of sending, in case of a dispute.

Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the Distance Selling Regulations.

All items must be returned unused, in their original condition and from the country that the order was delivered to.

We will refund the full value of your order, excluding shipping costs, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

Please note you may only use your right to cancel the order if you give us formal written notice of cancellation within seven working days of receiving the order.
RETURNING YOUR PURCHASE

Book a free collection with DHL, by visiting www.dhl.com and selecting your country to find the telephone number of your nearest DHL.
Sign the returns pro forma invoice that you received with your order (and fill in the DHL air waybill if applicable). Please leave your package open until the driver has checked the contents.
You will be notified by email once your return has been received and processed.

To arrange a return, please email customercare@lookof.com
Note, corporate gifts may only be returned by the original purchaser and within seven working days of initial receipt.

Late Returns
A Return Merchandise Authorization (RMA) number should be requested within seven days of receiving your order. You should then return your item(s) within 14 days of receiving this number.

Returns outside these timeframes may be accepted at the discretion of LOOKOF and may only be refunded as a store credit.

Receiving a refund
Your refund will either be credited to the original purchaser's credit card or LOOKOF account and will include shipping costs for faulty items or for orders cancelled under the DSRs only. Shipping costs will not be refunded for items returned using our free collection service.

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Important information

All items are quality controlled and checked for any faults before they are dispatched to customers.
Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
We prefer that items are returned to us via DHL or our London Premier service to ensure that they are protected and insured during transit. However, you may return the goods by any secure means. We request that you contact us at customercare@lookof.com in relation to such returns. Please note that we may not accept liability for goods that are not returned via DHL or our London Premier service.

OUR POLICY

Items should be returned new, unused, and with all LOOKOF and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please email customercare@lookof.com if any of your purchases have been delivered without LOOKOF tags.

All items returned should have a Return Merchandise Authorization (RMA) number. Unidentified returns may be returned to the sender.
Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

For all faulty items outside of our Returns Policy, please contact customercare@lookof.com
Colors

We have made every effort to display as accurately as possible the colors of our products that appear on LOOKOF. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
Ordering

How to shop

Use the BAGS, ACCESSORIES and GIFTS links to help you find what you are looking for. You can also shop by browsing our DESIGNERS or alphabetically by designer.
Once you have found an item you wish to purchase, select your colour and click on the ADD TO CART button underneath each item.
Review the items in your shopping bag by clicking the SHOPPING BAG link at the top of the page. You can use the REMOVE FROM CART icon to delete items from your shopping bag.
Click on PROCEED TO PURCHASE to complete your order.

Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.
If you need more help, our team of Fashion Advisors tries on every item we stock, and can answer all your questions on sizing and fit - simply email customercare@lookof.com for advice.

Your account

Register with us and you'll be able to enjoy the following benefits through your LOOKOF account:

Track your orders and review past purchases
Request your return directly from your account
Build a customised Wish List that you can email to friends and family. Plus, you can also print your shopping lists for increased convenience
Add sold out items to your Wish List so you can see if more stock arrives
Save your address and card details so you can shop even quicker next time
Manage your account details, address book and email preferences

To create an account, simply click on SIGN IN and then REGISTER NOW to fill in your details.

Forgotten password

If you have forgotten your password, follow the FORGOTTEN PASSWORD instructions on the SIGN IN page. For security reasons we are unable to send your password via email.

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